POCKET by GRVMSON GROUP Loyalty Program App
Terms & Conditions
Eligibility and Enrollment:
Open to individuals aged 18 and above.
Customers may register through the POCKET website or joining via an invitation.
Required information includes legal name, valid contact information, and identification proof for verification.
Guests need to dine at our venues to activate their Pocket account.
Membership approval is discretionary, based on the fulfillment of set criteria by POCKET.
Points Accumulation System:
To earn points, members must present their digital card when settling the bill for restaurant consumption. For Li Piccolo Citrino orders, members can provide registered phone number to earn points while placing order. Points will be credited to the member’s account immediately.
Members earn points based on the grand total listed on the final receipt (including service charge) spent within the GRVMSON GROUP ventures.
Points will be earned based on the grand total listed on the final receipt (including service charge) after discount if it is applicable.
Points will be earned based on the balance of bill after voucher redemption.
The number of points earned can vary across different GRVMSON GROUP ventures.
Special promotional events may offer opportunities for additional point earnings.
Clear communication will be provided regarding eligible transactions and the criteria for earning points.
Point Expiry and Notification:
Accumulated points will expire 12 months after they are credited to the member's account.
Members will be proactively notified about the impending expiry of their points to maximize redemption opportunities.
Account Management and Point Transferability:
Points accumulated are linked to the individual member's account and cannot be transferred.
Merging or consolidation of points across multiple accounts is strictly prohibited.
Refund and Exchange
The points earned are non-refundable and cannot be exchanged for cash. Points cannot be exchanged, bartered or sold for cash.
Data Privacy and Consent:
Personal data collected during registration and program operation is used for communication related to the program and its associated promotions.
Compliance with applicable data protection and privacy laws is a priority.
Members are required to provide explicit consent for the usage of their data for these purposes.
Program Amendments:
POCKET reserves the right to modify, suspend, or terminate the program or any of its features.
Significant changes, if any, will be communicated to members well in advance.
Redemption of Points:
Member has to activate Pocket account by having at least one consumption at our venture before redeeming voucher.
Pocket account page has to be shown to our staff in order to use redeemed voucher.
Only ONE member can use redeemed voucher on each bill per table.
Voucher can be redeemed to use on a variety of rewards, including dining experiences and exclusive offers, except products of La Piccolo Citrino, as detailed in the program literature.
Usage of redeemed voucher is subject to availability and may be restricted on certain dates or for specific services.
Exclusions and Limitations:
Blackout periods for voucher usage is not available during the following periods.
*Festive Seasons:
* Christmas period: December 20th to December 31st
* New Year’s Eve and New Year’s Day: December 31st and January 1st
*Special Days:
* Valentine’s Day: February 14th
* Mother’s Day
* Father’s Day
Points cannot be earned for wine events, functions, meetings or other private events.
Other special exclusions will be clearly detailed in the program guidelines.
The loyalty program does not apply to purchases made through third-party services.
Special Reward Categories:
The program may periodically offer special festive rewards or category-specific rewards as detailed in promotional materials.
Tier System:
The program features various membership tiers, each based on the amount of spending accumulated or spending thresholds.
Each tier offers distinct benefits and privileges, which will be clearly defined within the program.
The tier of members is valid for 1 year after reaching the required spending.
Detailed Redemption Process:
The program outlines a detailed process for redeeming points, including the necessary steps and documentation required.
Privacy and Consent for International Benefits:
For benefits applicable internationally, detailed information about data sharing practices will be provided, including the necessity for member consent.
Compliance with Local and International Laws:
The program is designed to fully comply with local and international data protection and privacy laws.
Receipt and Payment Slip Consistency:
The name printed on the relevant receipts and the corresponding electronic payment slips must match the name of the individual registered for earning the Reward Point.
Amendment Rights:
POCKET reserves the right to amend, suspend, or terminate any aspect of the program as deemed necessary.
Dispute Resolution:
Any disputes or disagreements regarding the loyalty program will be resolved by POCKET’s management team.
Decisions made by the management are considered final and binding.